Invest into your frontline teams for flawless guest experiences!

Empower your frontline teams with expert front desk English training for superior customer service and effective communication.

63% of guests say smooth fronline communication enhances their experiences.

With our custom-designed English training for frontline staff, your teams will become experts in:

Giving Recommendations

Being able to give recommendations and upsell are crucial skills for fronline teams.

Satisfying Requests

Front desk staff are often asked for assistance. Our program teaches ways to effectively respond to any types of requests.

Dealing with Complaints

Resolving complaints helps create flawless guest experiences and build trusting relationships with the guests.

Soft skills meet front desk English training

This program focuses on all the categories frontline staff from front desk employees and porters to reservations and guest relations teams. It focuses on the vocabulary and phrases used during frontline communication at hotels and resorts. In addition to functional words and phrases, learners will go through various situations they encounter daily, such as recommending options to the guests, dealing with complaints, and helping with reservations. This will aid in faster and easier skill transfer and higher learner engagement.

User-friendly interface and intuitive navigation.

To enhance learner experience, our front desk English training utilizes a clean adaptive interface with intuitive course navigation. Your learners will not have to spend their time trying to figure out how to use the software, as we extensively tested our product to avoid malfunctions.

Our learning software easily adapts to any device and is available on computers, tablets, and mobile devices. This way, your learners can have their courses within reach and dedicate time to improving themselves, ensuring accessibility and flexibility in their learning journey.

We deliver accessible training that fits every busy frontline professional's schedule.

Comprehensive Study Guide in your language

We designed comprehensive Study Guides in local languages to help learners adjust and take most of their training. Here, your learners will find vocabulary translations, grammar, and soft skills explanations in their language. Our Study Guides are available in soft and print formats for convenience of your learners.

FAQ

Have questions? Let's see if we can answer them!

How does the training work?

You get a login link to access your course on any device — phone, tablet, or computer. It’s self-paced, so you can learn when it’s convenient. Just follow the lessons step by step.

Can my team use it on their phones?

Yes! The platform is mobile-friendly and easy to use, even for team members with low digital skills. No app needed — just open the link in your browser.

What does the training focus on?

The courses teach hospitality English and soft skills. Your team will learn useful words, polite service phrases, and how to speak more confidently with guests — all through short, practical lessons.

How long will it take to finish?

Most teams finish in about 4-5 weeks. We recommend 1–2 short lessons per day. Each lesson takes around 5-10 minutes of focused learning with interactive tasks and quizzes.

Can I see how my team is doing?

Yes! You’ll get regular progress reports showing who is active, how they’re doing, and who might need extra support. We also include a checklist to track improvements on the job.

What if we want something more customized?

We’re happy to help! If you need a custom course or extra support for your hotel or spa, just book a free call with us. We’ll find the right solution for your team.