Empower your team to welcome guests, explain treatments, and deliver five-star service in English.

Our training for spa staff helps therapists and receptionists speak clearly, handle bookings, and guide guests with ease.

63% of guests say smooth fronline communication enhances their experiences.

With our custom-designed English for spa staff course, your team will gain the confidence and language needed to deliver professional, guest-centered service. They’ll become experts in:

Giving Recommendations

Confidently suggesting treatments and upselling services — essential skills in any spa environment.

Satisfying Requests

From extra towels to special preferences, English for spa staff teaches how to handle guest needs with clarity and care.

Dealing with Complaints

Learn to respond to concerns calmly and professionally, turning potential issues into moments of trust.

Essential communication skills for spa & wellness teams

This program is designed for all categories of spa team members — from therapists and receptionists to guest relations staff. It focuses on essential vocabulary and phrases used during daily communication in spa and wellness settings. Learners will practice real-life situations, such as:

User-friendly interface and intuitive navigation

To enhance the learner experience, our English for spa staff training uses a clean, adaptive interface with intuitive course navigation. Spa teams can focus on learning — not figuring out how the platform works.

The system has been thoroughly tested to avoid technical issues and is designed to work smoothly on any device: computer, tablet, or mobile. This means your team can access training anytime, anywhere — making skill development easy, flexible, and stress-free.

We deliver accessible training that fits every busy spa professional's schedule.

Comprehensive Study Guide in your language

We designed comprehensive Study Guides in local languages to help learners adjust and take most of their training. Here, your learners will find vocabulary translations, grammar, and soft skills explanations in their language. Our Study Guides are available in soft and print formats for convenience of your learners.

FAQ

Have questions? Let's see if we can answer them!

How does the training work?

You get a login link to access your course on any device — phone, tablet, or computer. It’s self-paced, so you can learn when it’s convenient. Just follow the lessons step by step.

Can my team use it on their phones?

Yes! The platform is mobile-friendly and easy to use, even for team members with low digital skills. No app needed — just open the link in your browser.

What does the training focus on?

The courses teach hospitality English and soft skills. Your team will learn useful words, polite service phrases, and how to speak more confidently with guests — all through short, practical lessons.

How long will it take to finish?

Most teams finish in about 4-5 weeks. We recommend 1–2 short lessons per day. Each lesson takes around 5-10 minutes of focused learning with interactive tasks and quizzes.

Can I see how my team is doing?

Yes! You’ll get regular progress reports showing who is active, how they’re doing, and who might need extra support. We also include a checklist to track improvements on the job.

What if we want something more customized?

We’re happy to help! If you need a custom course or extra support for your hotel or spa, just book a free call with us. We’ll find the right solution for your team.