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Lesson Overview

In the previous lessons, you learned about emotions and why it is important to control them. You also talked about self-awareness and how to become a self-aware person. The current lesson will focus on the practical application of both of these skills at work – dealing with negative feedback.

In this lesson, you will:

  • practice receiving negative feedback;
  • use the knowledge of text structure to make coherent arguments.

Video: Dealing with Negative Feedback

Self-awareness can help us deal with many difficult life situations. One of them is receiving negative feedback at work or at home. When we get criticized, our first reaction is to get defensive and argue against. However, truly self-aware people consider criticism as an opportunity to learn and get better.

Video

Practice

14 min

Watch the video below and answer the question: How many types of negative reactions have you learned about from the video?

Now, after you have watched the video, complete a self-checking activity. Refer to the video if necessary.

It’s performance review time at Good Soul Inc. Colleagues are giving feedback to each other about their work. Use the arrows to navigate between the slides. Read each situation and name the type of reaction the characters are displaying: dread, defensiveness, drama, denial, or none of them. Flip the card to check your answer.

Reading: 3R Model for Feedback

Reading

Practice

14 min

Study the index cards below to learn the basics of the 3R Model. Flip through the cards by clicking the navigation bar under the slide.

Analyzing feedback and setting goals to change behavior are the actions of a self-aware person. This exercise will focus on the last part of the 3R Model – Respond. 

Read the situations below and think about the steps characters can take to react to feedback constructively. Click on the arrow in the lower right corner of each card to read the answers.

Allie understands the problem, but she doesn't notice the situations when she might appear rude. She asks her colleague Rebecca to observe her behavior for a week and report every time she finds Allie's behavior too emotional or rude. Building awareness of own habits is the first step in fixing them.

Zana disagrees with Allie, but she decides to find out more. She asks colleagues for examples. One staff mentions that Zana doesn't say "please" after she makes requests. Another person says that Zana often interrupts during meetings. Specific examples help Zana come up with an action plan to fix her behavior.

Alan makes an action plan: " 1. Make a list of work tasks and complete all of them within the next week. 2. Get up 15 min earlier every day next week. 3. Check my mailbox 2 times a day for the next 5 days." Writing specific and measurable goals help Alan follow through with his action plan and measure its success.

Reflection: Negative Feedback

Scientists claim that reflecting on personal actions is one of the effective ways to improve. In her book called Insight, Tasha Eurich says that journaling might help you improve self-awareness.

Reflection

3 min

Lesson Wrap-up

In this lesson, you have applied the knowledge of self-awareness to learn how to receive negative feedback. The overview of the self-awareness building strategies, you will find in the Content Focus of this week. Once you are comfortable with the content, attempt the Check Yourself! quiz to unlock next week’s lesson.

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