HE_CH4_Checkpoint4

Type one of the following words in each space below: timeline, stakeholder, breakdown.

One of the important things to keep in mind when you plan an event involving a lot of people is communication. Each needs to be informed about the event and goals that need to be achieved. It can prevent the in communication and make everything go smoothly.

Type one of the following words in each space below: coordinate, host, consequence.

If your hotel decides to an event, one thing that the organizers will need to do it to different tasks and teams. If the managers fail to do it effectively, it can lead to many problems. One could be financial loss.

Look at some scenarios of communication breakdown. Match them to the negative consequences they can cause.

Sort elements

Financial Loss
Dissatisfied Guests
Stakeholder Relationships
Internal Relationships
Bad Publicity

The marketing team fail to communicate the updated attendance numbers to the hotel's finance department. The hotel buys too much expensive food and beverages.

The hotel staff fails to inform the event attendees about a change in the parking policy, leading to confusion and frustration.

The event registration team fails to inform the security staff about VIP attendees, leading to delays at security checkpoints.

The event coordinator forgets to inform the hotel reception about the early check-ins of a group of attendees, creating problems for the front desk team.

Local newspaper reports that one guest is in hospital with food allergy after the hotel forgot to mention that the food contained shrimp.

What are the external stakeholders at a National Sports Day celebration organized by the hotel? Check all that apply.

Hotel's marketing department

Ministry of Youth and Sport

City newspaper

Local school's running team

Front desk team

How much power will these stakeholders have in the National Sports Day organized by the hotel? Write high or low in the spaces below.

Local school’s running team
Parents of the team members
Hotel manager
Ministry of Youth and Sport

What should effective communication be like? Check all that apply.

Clear

Curious

Concise

Coherent

Complete

Casual

What does ‘concise’ communication mean?

Logically organized

Respectful and polite

Short and focused on what's important

What kind of problems do you need to prioritize when assessing risks?

Low likelihood, low impact

Low likelihood, high impact

High likelihood, high impact

The marketing manager needs to share the changes to the agenda with stakeholders. What communication channel should she use?

Email

Personal meeting

Phone call

The maintenance manager needs to ask the front desk which rooms complained about wifi. What communication channel should he use?

Instant message

Email

Personal meeting

In your opinion, what is the secret to hosting a successful event? (This answer will be graded later and added to your score.)

This response will be reviewed and graded after submission.

HE_CH4_Checkpoint4

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

Sort elements

4. Question

5. Question

6. Question

7. Question

8. Question

9. Question

10. Question

11. Question

Get your course demo now!