HE_CH3_Scenario

What does the guest complain about? Check all that apply.

Dirty room

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Noisy neighbours

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Slow Wi-Fi

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Rude staff

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What does Sophea offer as a solution? Check all that apply.

She offers the guest an upgrade.

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She offers to call someone to fix the wifi.

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She offers to a different place for the guest to conduct her calls.

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She offers a discount.

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How does the receptionist feel during the call? Check all that apply.

She feels stressed.

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She feels in control of her emotions.

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She feels too upset to continue the conversation.

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She feels relaxed.

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