HE_CH2_F11_DifferentOpinions

Sreymey: I think we should focus on social media advertising for the Water Festival campaign. It will help us reach a younger audience and generate more engagement.

Ravy: I understand your point, Sreymey, but I believe that we should advertise in local newspapers and distribute brochures on the streets. It worked in the past, and it will work now. We can effectively target the local audience and ensure wider visibility.

Question: What should Sreymey reply? Choose one of the options provided.

Rasmey: Visal, we are having a problem. I just talked to the guest, and she seems really upset. There has been a mistake with her reservation, and her booked room isn’t available.

Visal: Oh, no! Not again! Let’s upgrade her to a higher room category. It’s our mistake after all.

Rasmey: I think we should sort it out by giving her a discounted rate and offering a similar category. We can throw in some additional perks as compensation.

Question: What should Visal reply? Choose one of the options provided.

Sophea: I believe we should personally inform guests at check-in about the closure of the swimming pool. This way, we can help the unhappy guests and prevent negative feedback.

Sonita: I understand your perspective, Sophea, but I think it would be more efficient to send a general email. Sometimes, personal interactions create more opportunities for complaints.

Sophea: But customer service should be our priority!

Question: What should Sonita reply? Choose one of the options provided.