HE_CH2_Checkpoint2
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Question 1 of 10
1. Question
Review some words that you have studied in this chapter.
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- Establish, compromise, validate:Â You can only a trusting relationship if you openly face conflicts. Avoiding or blaming can harm communication, so, instead, the feelings of another side and learn to .
- Accuse, obstacle, perspective:Â When you reject the opposing , it may become an for communication. Don’t a person and don’t think you are always right; instead, use empathy to build trust.
- Unconstructive, hinder, escalate:Â feedback can be harmful for professional relationships. If you say “You don’t know how to talk politely,” you don’t offer solutions and just blame a person. This type of feedback can effective communication and the conflicts.
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Question 2 of 10
2. Question
Which of the following conflict management strategies are considered unconstructive?
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Question 3 of 10
3. Question
Match unconstructive reactions to their examples.
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- Defensiveness
- Avoidance
- Blaming
- Lack of empathy
- Poor emotion management
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"I didn't do anything wrong. You got hurt, but I didn't mean it."
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"I don't want to talk to you. This conversation is over."
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"I made a mistake because YOU didn't tell me that the schedule changed!"
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"It was just a little error, and you are creating such a problem out of it!!"
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"How many times did I tell you to CHECK before you send emails to everyone!!!!"
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Question 4 of 10
4. Question
Put the conflict resolution steps in order.
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Understand and control how you feel.
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Consider things that hinder successful conflict resolution.
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Investigate what you and another side want as a conflict outcome.
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Find things you both agree on or have in common.
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Come up with the plan by establishing rules, making concessions, or working together to find solution.
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Question 5 of 10
5. Question
Why do scientists suggest analyzing your physical sensations (like dry throat or hands shaking) when you want to control your emotions?
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Question 6 of 10
6. Question
When you try to establish a common ground with the conflicting side, you should identify…
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Question 7 of 10
7. Question
In a conflict, avoid accusations by… (Check all that apply.)
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Question 8 of 10
8. Question
Select the statements that show validation. Check all that apply.
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Question 9 of 10
9. Question
In a hotel’s food and beverage department, Menghuot, the manager, and Molika, the room service staff, disagree over delivery times for guest orders. Menghuot insists on faster service, while Molika explains that sometimes she needs more time to ensure a high-quality standard. They reach a solution by agreeing to speed up urgent orders only.
What conflict resolution strategy does this example describe? Type ‘compromise’ or ‘collaboration’ in the space provided.
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Question 10 of 10
10. Question
This is a graded question. What strategy from this chapter will you try to apply while resolving conflicts in the future? Provide an example.
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This response will be reviewed and graded after submission.
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