HE_CH2_Checkpoint2

Review some words that you have studied in this chapter.

Which of the following conflict management strategies are considered unconstructive?

Match unconstructive reactions to their examples.

Put the conflict resolution steps in order.

Why do scientists suggest analyzing your physical sensations (like dry throat or hands shaking) when you want to control your emotions?

When you try to establish a common ground with the conflicting side, you should identify…

In a conflict, avoid accusations by… (Check all that apply.)

Select the statements that show validation. Check all that apply.

In a hotel’s food and beverage department, Menghuot, the manager, and Molika, the room service staff, disagree over delivery times for guest orders. Menghuot insists on faster service, while Molika explains that sometimes she needs more time to ensure a high-quality standard. They reach a solution by agreeing to speed up urgent orders only.

What conflict resolution strategy does this example describe? Type ‘compromise’ or ‘collaboration’ in the space provided.

This is a graded question. What strategy from this chapter will you try to apply while resolving conflicts in the future? Provide an example.