FDE_CH3_F20_Checkpoint3
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Question 1 of 10
1. Question
Keywords Check:Â Complete the text below with the following words: emergency, issue, complimentary, delay, damage, pipe, flood.
Notice: 2 words are extra!
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Guest Review: I stayed at the Regalis Hotel for a 3-day business trip last month. When I arrived, there was a with my check-in because there was an in my room. The broke down, and there was a in the room, so I had to wait for another room. There were only deluxe rooms available, so I got a upgrade! It was very nice, and I will come again.
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Question 2 of 10
2. Question
Keywords Check: Complete the text below with the following words: convenient, ceiling, complain, location, stain, hallway, unpleasant.
Notice: 2 words are extra!
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Guest Review: My stay at the Regalis was fine. I traveled for work, and it was important for me that the room had good wifi. When I checked in, the internet was slow, so I called to and they fixed it quickly. The hotel has a nice near the park and many cafes, so it is very if you want to go shopping or sightseeing. The only thing that bothered me was an smell in the because my neighbor was smoking too much in his room!
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Question 3 of 10
3. Question
Grammar Check: There is/there are
Read the answers below and check (🗸) the correct sentences.
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Question 4 of 10
4. Question
Grammar Check: Present Continuous
Write all the answers by using Present Continuous.
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Sophea: Regalis Hotel, Sophea speaking, how may I hep you?
Guest: Hello, I (have) an issue with the ceiling fan. It (not/work).
Sophea: Got it, madam. I will send the maintenance team.
Guest: Please, hurry up! I think the issue is serious. The water (run) from the ceiling! The bed and the carpet (get) really wet!
Sophea: Excuse me? Do I understand you correctly? the water (run) from the ceiling?!
Guest: Yes! I think there is a leak!
Sophea: On, no! This is an emergency! Please turn off the light and all other electricity!
Guest: Yes, I (turn) it off right now!
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Question 5 of 10
5. Question
Grammar Check: Past Simple
Write all the answers by using Past Simple.
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Guest: Hello, I would like to check out. Here is the key to my room.
Sophea: Sure, Mrs Brown. Thank you. I hope you (enjoy) your stay with us.
Guest: Yes, I really (like) it. The breakfast (be) very tasty, and it (have) a lot of healthy options.
Sophea: I am glad to hear it. How about the hotel facilities?
Guest: Everything was perfect! I (relax) by the pool and (go) to the gym. I (love) both. Your hotel is amazing!
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Question 6 of 10
6. Question
Function Check: Apologizing
Put the sentences in the right order.
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We also apologize for the damage caused to your personal items, and we are delighted to learn that our hotel found a good solution to compensate for the damage.
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We are sorry to hear about the issues with the ceiling leak during your stay.
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Our maintenance team is currently checking all the pipes at the hotel to prevent such emergencies in the future.
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Thank you very much for your honest opinion.
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We really appreciate your comfort and are working hard to create flawless guest experiences.
View Answers:
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Question 7 of 10
7. Question
Listening Check: Listen to the audio and answer the question: What is the issue? Check (🗸) all the correct answers.
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Question 8 of 10
8. Question
Listening Check: Listen to the audio again and answer the question: What request does the guest make?
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Question 9 of 10
9. Question
Reading Check: Read the paragraph and answer the question: What did the guest complain about?  Check (🗸) all the correct answers.
Guest Review: My stay at the hotel was a bit unpleasant due to some issues with the hotel’s facilities. First, I wanted to take a shower, but there was no water coming from the tap. I called to report it, and the front desk told me they would send someone immediately. There was a long delay and nobody came, so I decided to take a shower at the hotel’s gym. When I came there, there was no water there either! I then decided to use the pool. When I came to the pool, it was under repair. I was very angry, so I wanted to talk to the manager. I asked the manager for a discount and told her that there is no water in my room, and nobody came to repair it! The manager apologized for the inconvenience and said that there was a big emergency with the water pipe and they had to cut off water at the hotel for a few hours. She said that all the maintenance were busy because they needed to prevent the flood. She offered me a complimentary massage at the hotel’s spa, so I could relax while waiting for the water to come back. The massage was very nice.
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Question 10 of 10
10. Question
Reading Check: Read the paragraph again and answer the question: How did the manager solve the problem?
Guest Review: My stay at the hotel was a bit unpleasant due to some issues with the hotel’s facilities. First, I wanted to take a shower, but there was no water coming from the tap. I called to report it, and the front desk told me they would send someone immediately. There was a long delay and nobody came, so I decided to take a shower at the hotel’s gym. When I came there, there was no water there either! I then decided to use the pool. When I came to the pool, it was under repair. I was very angry, so I wanted to talk to the manager. I asked the manager for a discount, and told her that there is no water in my room, and nobody came to repair it! The manager apologized for the inconvenience and said that there was a big emergency with the water pipe and they had to cut off water at the hotel for a few hours. She said that all the maintenance were busy because they needed to prevent the flood. She offered me a complimentary massage at the hotel’s spa, so I could relax while waiting for the water to come back. The massage was very nice.
CorrectIncorrect