HE_CH3_F12_Solutions

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Question 1 of 5

1. Question

Choose what Menghuot should tell to the guest.

"We recommend restarting your device and reconnecting to the network. Hopefully, this will improve the speed."
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"We apologize for the inconvenience, but unfortunately the router is very old and slow."
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"I understand your frustration with the slow internet, and I apologize for the inconvenience caused. Our cafe downstairs has a high-speed internet service, which you could use while we are fixing the problem in your room."
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"I sincerely apologize for the inconvenience you've faced due to the slow internet. We are now running the tests and will fix the problem as soon as possible."
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Question 2 of 5

2. Question

Choose what Visal should tell the guest.

"I understand that the room size may not meet your expectations, and I apologize for any disappointment caused. While we cannot change the room size, we can upgrade you to a larger room at a discounted rate."
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"I am sorry that you feel this way, but it said in the description that the room was 13 square meters."
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"I sincerely apologize for the disappointment caused by the room size. We can offer complimentary access to our hotel's amenities such as the spa and gym to enhance your overall experience. Or we could upgrade you to a larger room at a discounted rate. What do you think?"
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"I apologize for misunderstanding, but all our rooms of this category are this size."
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Question 3 of 5

3. Question

Choose what Sopanha should tell the guest.

"Yes, flights can be so long these days."
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"I'm sorry to hear about your long journey, you must be so tired. Please sit down here on the sofa and hand in your passport. I will try to speed up your check-in, while you can enjoy this complimentary refreshment."
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"I am sorry about your flight. Unfortunately, we have a big group of tourists ahead of you, so you will have to wait a little."
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"I am sorry to hear that your flight was delayed. We have an excellent spa at our hotel with very attractive massage packages."
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Question 4 of 5

4. Question

Choose what Marina should tell the guest.

"I apologize that your order is taking so long, but we have a lot of orders at the moment, so the kitchen is very busy."
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"I am very sorry that your order is taking a while. May I offer you a complimentary refreshment as you wait?"
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"I sincerely apologize for the slow service. It will take just a few minutes more."
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"Please accept my apologies for the delay. I have just talked to the kitchen, and your order will take about 7 minutes more. Would you like me to pack it takeaway or do you prefer to wait?"
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Question 5 of 5

5. Question

Choose what Sophea should tell the guest.

"I am sorry you are experiencing problems madam, but you should contact the maintenance. Their phone extension is 7."
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"I apologize for the inconvenience. Let me explain how you can access it. Do you have a pen and paper to write my instructions down?"
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"I am very sorry for the trouble the system is causing. I will send the maintenance to your room to assist you. They should be there in 5-10 minutes."
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"I am so sorry you have a problem. On the desk near the tv, you can find the manual with the instructions. Let me know if you need any help."
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HE_CH3_F12_Solutions

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