Placement

Vocabulary Check: Fill in the blanks with the words from the list: shower, room, key, breakfast, gym, door, luggage. Notice: two words are extra.

Vocabulary Check: Fill in the blanks with the words from the list: housekeeping, amenities, complaints, request, maintenance, cleanliness, cancellation. Notice: two words are extra.

Reading Check: Read the text and answer the question: What can guests enjoy every morning at the Seaside Inn?

Welcome to the Seaside Inn! Our hotel is located just a short walk from the beach, offering a relaxing getaway for our guests. Each room is equipped with a comfortable bed, a TV, and a private bathroom. Our staff is here to assist you with any requests you may have during your stay. You can enjoy a delicious breakfast in our cozy dining area every morning. Don’t forget to explore the nearby attractions and enjoy the beautiful views of the ocean during your stay at the Seaside Inn.

Reading Check: Read the text again and answer the question: Based on the text about the Seaside Inn, what can the guests expect to find in their rooms?

Welcome to the Seaside Inn! Our hotel is located just a short walk from the beach, offering a relaxing getaway for our guests. Each room is equipped with a comfortable bed, a TV, and a private bathroom. Our staff is here to assist you with any requests you may have during your stay. You can enjoy a delicious breakfast in our cozy dining area every morning. Don’t forget to explore the nearby attractions and enjoy the beautiful views of the ocean during your stay at the Seaside Inn.

Reading Check: Read the text and answer the question: What is this text about?

One of the most common complaints is about noisy neighbors. When people travel they are on holiday or celebrating, which can result in loud music and conversations. Dealing with noise complaints is a multi-step process. First, you should warn all guests of quiet times (for example, between 9 pm – 7 am) when they check-in. The second step is to have security or the night shift immediately address complaints by visiting the noisy room and telling them to quiet down immediately. It is also a good idea to keep earplugs in every room, so the guests can sleep well. If the problem is noise outside (such as if the hotel is located above a busy bar), warn the guests when they check in and apologize.

Reading Check: Read the text again and answer the question: What are the three steps of dealing with noise complaints?

One of the most common complaints is about noisy neighbors. When people travel they are on holiday or celebrating, which can result in loud music and conversations. Dealing with noise complaints is a multi-step process. First, you should warn all guests of quiet times (for example, between 9 pm – 7 am) when they check-in. The second step is to have security or the night shift immediately address complaints by visiting the noisy room and telling them to quiet down immediately. It is also a good idea to keep earplugs in every room, so the guests can sleep well. If the problem is noise outside (such as if the hotel is located above a busy bar), warn the guests when they check in and apologize.

Listening Check: Listen to the audio and answer the question: What floor is Mr. Smith’s room located on at the Bright Star Hotel?

Listening Check: Listen to the audio and answer the question: What task does the guest specifically ask the housekeeper to do during the room cleaning?

Listening Check: Listen to the audio again and answer the question: What additional request does the guest have?

Answer the question: How can we keep hotel guests happy? Write a short paragraph of about 50 words.

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